c) Booking Conditions

Please read carefully as it sets out the booking conditions for your holiday. The Aurora Travel Booking Conditions spell out our obligations to you and your commitments to us when you book a holiday with us and together with the general information forms the basis of our contract with you.

 

Our Commitment to You:

1. PAYMENT AND CONFIRMATION

Once you have booked and paid your payment as applicable, we will reserve your holiday on the basis of these terms and conditions. Your booking will be taken as confirmed in respect of all persons traveling and a binding contract between us will come into existence when we send our Confirmation & Account to you. ‘you' and ‘yours' means all persons (or any of them) named on the booking (including anyone who is added or substituted at a later stage).

2. INSURANCE

All participants on our tours must have adequate travel insurance.

3. PRICE POLICY

We reserve the right to change prices from time to time. We reserve the right to correct errors at any time prior to the price being confirmed at the time of booking. Prices are based on the rates of exchange and subject to variation if there is an increase due to government action, a change in exchange rate, or increase in transportation costs or fuel prices. Any increase will be notified to you at least 4 weeks before departure. Only amounts in excess on 2% will be surcharged. If the surcharge exceeds 10%, you will be entitled to cancel your holiday with a full refund except insurance premium.

4. AMENDMENTS – By us

If we have to make a major change to your holiday arrangement because we are forced to do so by circumstances usually beyond our control, we will inform you immediately and our objective will be to minimize your inconvenience. We will try to offer you alternative arrangements as close as possible to your original reservation. In the unlikely event that they are of inferior value we will refund the difference in holiday price. You will then have a choice of (1.) Accepting the change of arrangement;(2.) Taking another available tour we offer at a similar price; (3.) Canceling your holiday with a full refund.

Clearly such compensation does not apply to changes caused by reason of civil strife, riots, war, threat of war, natural disaster, industrial action, technical problems affecting transport, terrorist activity, and closure of airports or similar events beyond our control.

5. CANCELLATION –By us

The lowest tour prices printed are based on an economic number of people travelling together. Should this required minimum number of participants not be reached, we reserve the right to re-cost the price or to cancel any tour up to 7 days before departure, in which case we would make a prompt refund of all monies paid.

If we cancel your tour at any time as a result of circumstances beyond our control, as defined under Amendments, we will inform you without delay and will offer you the choice of an alternative holiday, if available, or a full refund of all monies paid. Should we cancel your tour within 7 days of departure for reasons other than those beyond our control, you will be entitled to a full refund of all monies paid.

6. DELAYS AND BREAKDOWN

We wish we could guarantee to you that there is never be any delay or breakdown, but unfortunately delays or breakdown still occur. If and when this happens we will be on hand to look after you. If any delay or breakdown happened we would try to provide refresh meal when it is possible.

7. YOUR ACCOMMODATION (IF APPLICABLE)

We will do our best to accommodate you in type of accommodation that we advertised. However, under circumstances beyond our control, we reserve the right to offer you accommodation which is similar of better than the one we advertised. Our definition of accommodation is as follows:

HOTELS/B&B:

Accommodation with rooms which will accommodate a maximum of three people with English breakfast. The accommodation may have single, twin or double beds.

8. OUR MINIBUS

We usually operate 14-seater minibus for local tour. However, we do reserve the right to change the form of transport to that advertised.

9. COMPLAINTS

If you have a problem during your holiday, it is a legal requirement that you inform the relevant supplier and where available our local agent or guide who will put things right. If you are not satisfied locally you must obtain written confirmation of the complaint raised and write to us within 28 days after your return, then we will deal with it promptly and fairly within the terms of conditions.

10. BROCHURE INFORMATION

All information contained in this brochure is based on information available at the time of publication. We reserve the right to change any brochure information before your booking is confirmed and the amended information will then form part of your contract with us. You must ensure you check all details of your chosen holiday (including the price) with us at the time of booking.

 

Your Commitment to Us:

11. PAYMENT

You must pay half cost of your holiday at the time of booking as deposit. Your payment and the issuing to you of a confirmation create a contract between us. Our booking conditions form the basis of your contract with us. You should read and ensure you understand these (raising any queries you may have with us) before asking us to confirm your booking.

12. AMENDMENTS – By you

Should you wish to change your holiday arrangements in any way we will do our best to meet your wishes. If you wish to make any alteration to your holiday after confirmation, you must inform us in writing 45 days before departure and we will do our best to implement your request subject to availability. You will be liable to pay the full fee only if the bookings are resold. 

13. CANCELLATION –By you

You, or any member of your party, may cancel your holiday at any time providing that the cancellation is made by the person signing the Booking Form and is communicated to us in writing. The deposit will not be refund if you cancel your tour, due to the cost of arrangement.

14. TICKET TRANSFERS

All tour tickets are transferable; But you do need to inform us.

For multi-day tours, we need to be informed of your ticket transfers at least 10 days prior to departure, in order to give us enough time to arrange the accommodation.

15. YOUR INSURANCE

Adequate personal travel insurance is essential for your own protection. You must therefore take out for your whole party.

16. LATE ARRIVAL

Please ensure you arrive promptly for your tour as advised by the ticket or our representatives. Our policy is such that we do our best to ensure we stick to the advertised departure times.

We can not be held responsible if you miss your minibus through your late arrival, what ever the cause.

17. LUGGAGE

Unless otherwise notified, passengers are restricted to one carry on luggage (50*40*20cm) per person. Luggage is carried free of charge but at the passenger's own risk. It is the passenger's responsibility to ensure that luggage is fit for travel, sturdy and waterproof.

18. SEATING POLICY

We do not enforce a strict seating policy on our minibuses. All seats are allocated on a first come first serve basis. You may not reserve a seat through the placement of objects on empty seats.

Under some circumstances, we reserve the right to ask you to change your seat for safety or other exceptional reasons.

All our minibus are equipped with seat belts. You must ensure that for your own safety, a seat belt is worn at all times while you are on the coach. We or our minibus operator can not be held responsible for injuries you sustain if a seat belt is not worn.

19. CHILDREN POLICY

It is our policy that all children under the age of 16 must be accompanied by at least one adult. Our responsibilities to the minor under such circumstances are the same as that of the adult. All children at any age must hold a valid ticket on boarding the minibus as same as adults. We do not allow children to share the seat with their parent or guardian.

20. YOUR RESPONSIBILITIES

a) You must ensure that you and the rest of your party have valid acceptable passports and any appropriate visas.

b) You must be responsible for the behaviour of yourself and your party. We can refuse to accept you as a customer or refuse to continue dealing with you by terminating your holiday arrangements if your behaviour is or is likely to be, in our reasonable opinion or other person in authority, disruptive, dangerous or upsetting to other people or if you have caused or are likely to cause damage to property. We will not pay any refund or any costs incurred by you if we have to terminate your holiday due to your unacceptable behaviour. We will then have no further responsibility for you.

21. YOUR COMPLAINT

We do our best to give you an enjoyable, trouble-free tour, but occasionally even the best laid plans can go wrong. If you have a problem or complaint you must tell us so that it can be sorted out on the spot. If your complaint cannot be resolved there and then, you must write to us with full details within 28 days of your return from your tour. As it is difficult and sometimes impossible to properly investigate a complaint if we are not told about it reasonably quickly, any compensation could be reduced or even lost altogether if you do not follow the complaints procedure set out in this clause.